Delivery Information

Shipping Policy

1. Introduction

This Shipping Policy explains how Umhu Wood ("we," "our," or "us") handles the shipping of orders fulfilled by Amazon FBA (Fulfillment by Amazon). Our goal is to ensure that your orders are delivered quickly and safely, and we offer free standard shipping on all orders.

2. Order Processing Time

We strive to process your orders as quickly as possible. The normal processing time is 1-2 business days. You can track the status of your order through your account on our website or the tracking link provided.

3. Shipping Charges

Standard shipping is free for all orders. Additional charges for expedited or priority shipping options will be calculated at checkout and shown in the total amount.

4. Tracking Information

Once your order is shipped, you will receive an email with a tracking number. You can track the status and estimated delivery date of your order using this tracking number through Amazon's tracking system or our own tracking system.

5. Delivery Issues

If your order does not arrive within the estimated delivery time, please contact us. We will work with Amazon FBA's tracking information and support to resolve any delivery issues as quickly as possible.

6. Damaged or Missing Items

If you notice any damaged or missing items upon delivery, please notify us immediately. We will conduct the necessary investigations and send replacements for damaged or missing items, or initiate refund processes if applicable.

7. Returns and Exchanges

 All returns and exchanges are handled through Amazon FBA services.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Umhu Wood
Ereğlikapı mahallesi 1427. sk. no:5/b TÜRKİYE / Aksaray/Merkez
umhuwood@gmail.com